At Ylivo Prints, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, our goal is to make the return or refund process as smooth and easy as possible. Below are the details of our return and refund policy.

Return Eligibility

We accept returns for products that meet the following conditions:

• Returns are accepted only for damaged or defective items.
• You must initiate the return within 7 days of delivery.
• Photo proof of the damage or defect is required.

How to Initiate a Return

To start the return process, please follow these steps:

• Contact our customer support via email or the contact form on our website. Include your order number, a clear description of the issue, and supporting images.

• Our team will review the claim and provide return instructions if eligible.

• After we verify the damage or defect, we will process a free replacement or a full refund.

Refund Process

1. Once your returned product is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note:

• If you paid via credit card, the refund may take up to an additional 5-7 business days for the amount to appear in your account.

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you'd prefer to exchange your item instead of receiving a refund, we offer free exchanges for defective or incorrect products. Please contact our support team to arrange an exchange.

Non-Returnable Items

Certain products cannot be returned, including:

• Items that have been opened, used, or damaged by the customer
• Custom or personalized items (if applicable)
  

Why Choose Ylivo Prints?

We strive to provide our customers with the best possible shopping experience. If you have any issues with your order, please don't hesitate to reach out to our customer support team. We're here to help and resolve any concerns you may have promptly.

Need Help?

If you have any questions or need assistance with your return, Contact Us any time. Our support team is available to guide you through the process and ensure a smooth return or refund experience.