At Ylivo Prints, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, our goal is to make the return or refund process as smooth and easy as possible. Below are the details of our return and refund policy.

Return Eligibility

We accept returns for products that meet the following conditions:

• The product must be unused, unopened, and in original packaging.
• Returns must be initiated within 30 days from the date of delivery.
• If the product is defective or damaged upon arrival, we will provide a free replacement or full refund.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer support team via email or the contact form on our website. Include your order number, the reason for the return, and any supporting images (if applicable).
2. Our support team will provide you with the return instructions, including the return address.
3. Once we receive the returned item and verify its condition, we will process your refund or replacement.

Refund Process

Once your returned product is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note:

• If you paid via credit card, the refund may take up to an additional 5-7 business days for the amount to appear in your account.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you'd prefer to exchange your item instead of receiving a refund, we offer free exchanges for defective or incorrect products. Please contact our support team to arrange an exchange.

Non-Returnable Items

Certain products cannot be returned, including:

• Items that have been opened, used, or damaged by the customer
• Custom or personalized items (if applicable)
  

Why Choose Ylivo Prints?

We strive to provide our customers with the best possible shopping experience. If you have any issues with your order, please don't hesitate to reach out to our customer support team. We're here to help and resolve any concerns you may have promptly.

Need Help?

If you have any questions or need assistance with your return, Contact Us any time. Our support team is available to guide you through the process and ensure a smooth return or refund experience.